RETURNS

Except for customised designs, Tamerlane’s Daughters accepts return requests for all its online orders within 7 calendar days of delivery.

To be eligible for a return, orders must be in their pristine original condition. They must be unused, unwashed, undamaged, unaltered, clean, and free of any scents or odours.

Original shipping charges are non-refundable.

Return postage is taken on by our clients.

RETURN PROCEDURE

To initiate a return, please email us within 7 calendar days of delivery stating your order ID and reason for return.

If your request is accepted, a return authorisation and shipping instructions will be emailed to you. Orders sent back to us without a return authorisation will not be processed.

You then have 14 calendar days to return your order to us.

Please ensure that you use a speedy and trackable shipping service. Tamerlane’s Daughters will not be responsible for any returns lost or damaged in transit.

REFUNDS

Once your return is received, inspected, and approved for refund, a credit will automatically be applied to your original method of payment within 14 calendar days.

Tamerlane’s Daughters reserves the right to refuse any returns which do not meet our conditions for eligibility stated above. In such cases, an order will be returned to you at your expense and no refund will be issued.

AVOID UNNECESSARY RETURNS

Excessive returns and their transport place a massive strain on our environment.

Tamerlane’s Daughters believes we can all make a difference and appeals to its clients to make use of its carefully detailed product descriptions and images in order to satisfy themselves that the item they are ordering is indeed the item they require before placing an order.

Clients who remain unsure about an item after studying its product page are encouraged to reach out to Karina personally for further guidance.